Privacy Policy

SUBLIME Design Japan (hereinafter referred to as "the Company"), as a business engaged in the manufacture and sale of automotive parts, recognizes the importance of personal information entrusted to us by our customers. We are committed to complying with the Act on the Protection of Personal Information (hereinafter referred to as the "Act") and other relevant laws and regulations, and hereby establish the following Privacy Policy.

1. Types of Personal Information Collected

The Company acquires the following information in order to provide its services:

Basic Information: Name, address, phone number, and email address
Vehicle Information: Vehicle model, model code, year, chassis number (VIN), registration number (license plate), and grade
Transaction Information: Purchase history, payment information, and shipping address
Technical Information: IP address, cookies, and device identification data

2. Purpose of Use of Personal Information

The Company uses the collected personal information for the following purposes:

To ship ordered products and bill for payments
To verify vehicle compatibility and provide advice to prevent accidents caused by mismatching parts
To provide after-sales services (handling defects, recall notifications, etc.)
To provide information regarding new products, sales, and events
To analyze marketing data and improve our services

3. Special Notes Regarding Vehicle Compatibility

Due to the nature of automotive parts, installing inappropriate components may lead to serious accidents.

The Company performs compatibility checks based on the vehicle information provided by the customer. However, the Company shall not, in principle, be held liable for any mismatch or accident caused by errors in the information provided.
For accurate compatibility verification, the Company may inquire about vehicle information with manufacturers or other relevant entities within the minimum scope necessary.

4. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without the customer's prior consent, except as required by law. However, the following cases are excluded:

Shipping companies entrusted with product delivery operations
Credit card companies and payment service providers handling payment processing
Manufacturers in the case of direct-shipment products (drop-shipping)

5. Safety Control Measures

The Company shall implement necessary and appropriate measures to prevent the leakage, loss, or damage of personal information, and to otherwise securely manage personal information. Payment information on our EC website is protected using SSL encrypted communication.

6. Supervision of Trustees

When contracting the handling of personal information, in whole or in part, to a third party, the Company shall exercise necessary and appropriate supervision over the trustee to ensure the secure management and confidentiality of the information.

7. Disclosure, Correction, and Suspension of Use of Personal Information

If a customer requests the disclosure, correction, addition, deletion, or suspension of use of their personal information, the Company will promptly respond upon verifying the customer's identity. Please contact the inquiry desk listed below.

8. Disclaimer (Risks in E-Commerce Sales)

The Company assumes no responsibility for the handling of personal information on third-party websites linked from the Company's website.
The Company shall not be held liable for any information leakage resulting from insufficient password management or errors in use by the customer.

9. Contact for Inquiries

For any inquiries regarding this Privacy Policy, please contact the following window:

SUBLIME Design Japan Personal Information Protection Officer

Address: 8F Quadrifoglio, 5-14 Kinkoucho, Kanagawa-ku, Yokohama-shi, Kanagawa, 221-0056, Japan
Phone Number: 070-8520-1215
Email: hal@sublime-dj.com